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This is the place with the answers to all your questions about SHIPPING. If at any
time during your visit you have a question don't hesitate to send us an email to
sale@manpradasunglasses.com
or contact us by phone: 1.866.298.9022 or by LIVE SUPPORT
 SHIPPING PROCEDURE
We are currently offering FREE GROUND SHIPPING
within the United States.
Normal order processing time is 1-5 business days. (Usually 1-3 days).
Orders that are placed before 1:30 PM EST will begin processing the same day, if
your order has been placed after 1:30 PM EST it will be processed the following
business day. Unless its a holiday or weekend.
|
Shipping Method |
Shipping Cost |
Shades & Frames without Rx |
Frames with Rx |
Custom Shades with Rx |
|
US Domestic (all States excl PR, HI, AK) |
|
USPS Ground |
FREE |
4-8 days |
9-11 days |
12+ days |
|
UPS Ground |
US $11.95 |
4-8 days |
7-10 days |
12+ days |
|
UPS 2nd Day Air |
US $18.95 |
2-6 days |
3-8 days |
9+ days |
|
UPS Next Day Air |
US $28.95 |
1-5 days |
2-8 days |
8+ days |
|
Puerto Rico, Hawaii and Alaska |
|
USPS Ground |
US $29.90 |
4-8 days |
7-10 days |
12+ days |
|
INTERNATIONAL excl CIS (Russia, Ukraine, etc.), Estonia, Latvia,
Lithuania, Norway, Poland. |
|
USPS Ground (Canada) |
US $22.95 |
2-7 days |
9-11 days |
12+ days |
|
USPS WORLDWIDE |
US $37.95 |
3-9 days |
7-10 days |
12+ days |
|
CIS (Russia, Ukraine, etc.), Estonia, Latvia, Lithuania, Norway, Poland |
|
USPS WORLDWIDE |
US $55.00 |
3-9 days |
7-10 days |
12+ days |
Delivery times do not include orders placed after 4 pm Friday, weekend, or holidays.
Please allow an additional 1-2 weeks for special orders.
INTERNATIONAL SHIPPING CHARGES
Our standard delivery area is within the United States 50 states. Most items
can be shipped internationally (additional shipping charges will be incurred). To
contact us regarding shipping rates outside of the continental US, please send an
email to
sale@manpradasunglasses.com
All International Shipments: will be sent with duties and taxes to be paid by the
recipient. Duties will be assessed by the importing country based on current laws
governing imports.
PRODUCT INSPECTION
Please remember that when the order arrives it is your responsibility to ensure
that the product has not been damaged in transit by the freight company. Inspect
the box for external damage, remove the packaging and inspect the contents for any
physical damage in the presence of the delivery driver. If there is any damage,
visible or not, you must indicate such on the delivery receipt. When you sign the
delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be
sure to note it on the delivery ticket. If the damage is severe enough to render
the product inoperable or unusable, please refuse the shipment and contact us immediately
at
sale@manpradasunglasses.com
with ATTN: SHIPPING PROBLEM in the subject line. Concealed damage is almost impossible
to prove if no notation was made at the time of delivery. However, if you discover
internal (non-visible) damage please contact us within three (3) business days for
instructions. We will work with you and the carrier to resolve the issue to the
best of our ability.
RETURNS AND EXCHANGE
If you are not 100% satisfied with your purchase, you can exchange the item(s)
in new and unused condition with all warranty papers, cases in their original condition
and with all original packaging and labels within 5 days for a exchange. Shipping
and handling fees are not subject to a refund. In case of an exchange, we will apply
the original purchase amount less shipping and handling toward your new purchase.
IN CASE OF A REFUND BEING ISSUED, THERE WILL BE A 20% RESTOCKING FEE APPLIED AGAINST
THE PURCHASE.
Please note that new and unused condition means that there are no marks on the item
or any wear on the tags (such as the hologram or shipping tags) or the case. We
sell only brand new items and will not accept any item with any indication that
it was used. In such cases, the item will be returned to the purchaser.
If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return. We will notify you via e-mail of your refund once we have received and processed your returned product. We will refund your money to the credit card you used to purchase your item within 30 days of receiving and processing your return. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements. We provide no refunds for unauthorized items returned to us without and RMA number. All merchandise being returned must be authorized before you return it, and must be arranged within 7 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of manpradasunglasses.com and will be disposed of.
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